Conference Session: Device Management-as-a-Platform: What? Why? How?
An increasing number of Mac and iOS administrators choose to implement a ‘Self Service-first’ model for the delivery of software and support to their users. This is fuelled by a user-led IT approach which aims to bring the App Store experience, that users have come to love on their personal devices, into the enterprise. However, this inadvertently changes the operating model for device management from one-directional enforcement of configurations on devices to a platform approach that invites user participation.
In the face of this change, the Mac admin community has engaged in excellent technical discussions around how to best utilise tools like Jamf’s ‘Self Service’ and Munki’s ‘Managed Software Center’ and many innovative solutions have been created as a result. However, the focus so far has mostly been on creating technical solutions answering specific needs, when those arise a result of this change.
This presentation tries to complete the picture, turning the spotlight on the other side of this new way of providing device management, by presenting a comprehensive analysis on the fundamental principles of platform design and governance. Specifically, by answering:
- What is Device Management-as-a-Platform?
- Why you should consider this as a model for managing your Apple devices and supporting your users.
- How to design and implement an Apple device management service and processes based on this approach.
This talk is directed at Apple systems administrators and IT managers who are considering or are already implementing a ‘Self Service-first’ approach in their managed environments. In particular, those in the community who work in enterprise IT environments will leave equipped with the fundamental knowledge needed to be able to understand, present, and communicate effectively, a governance model for platform-oriented Apple device management to their company’s leadership.
About Yannis Lagogiannis
Yannis Lagogiannis is the Apple Systems Specialist at the London School of Economics & Political Science and is responsible for the Apple enterprise infrastructure, device management, and support strategy.
Yannis has been integrating and managing all things Apple in Higher Education for over a decade and is a keen evangelist for open, flexible and user-led managed environments. He joined LSE in July 2013 and has led a transformation of the Apple environment from a handful of unsupported devices to over 2000 managed and supported clients, providing a diverse set of services to the LSE staff and students.